Welcome to Ramaaya. These Terms & Conditions govern your access to and use of ramaaya.in (the “Website”) and your purchase of products from Ramaaya.
By accessing, browsing, or purchasing from our Website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our Website or placing an order.
1. About Ramaaya
Ramaaya is an online premium women’s clothing store offering curated fashion and apparel through its Website.
Throughout these Terms & Conditions, “Ramaaya”, “we”, “us”, and “our” refer to the business operating the Website ramaaya.in.
“You”, “your”, or “customer” refers to any person accessing the Website or purchasing products from us.
2. Eligibility
By using this Website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement under applicable Indian law.
- The information provided by you is accurate and complete.
- You will use the Website only for lawful purposes.
- You will not misuse, disrupt, or attempt to gain unauthorized access to the Website.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, and other product information displayed on the Website are accurate.
However:
- Actual colours may vary slightly depending on your device or screen settings.
- Minor variations in prints, patterns, embroidery, textures, or finishing may occur due to the nature of fabrics and handcrafted or fashion products.
- Product availability may change without prior notice.
- Measurements may have minor variations depending on the product and manufacturing process.
Such variations do not necessarily constitute a defect.
4. Product Availability
All products displayed on the Website are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase.
- Discontinue any product without prior notice.
- Cancel an order where a product is unavailable.
- Correct errors relating to product availability, descriptions, or pricing.
If an order is cancelled due to product unavailability after payment has been received, the applicable amount will be refunded to the original payment method or through another appropriate method.
5. Pricing
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
We make reasonable efforts to ensure that prices are accurate. However, pricing errors may occasionally occur.
Ramaaya reserves the right to correct pricing errors and, where appropriate, cancel orders placed at an incorrect price.
Applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.
6. Placing an Order
When you place an order through our Website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication channels.
An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to cancel or reject an order in circumstances including:
- Product unavailability
- Pricing or listing errors
- Incorrect customer information
- Suspected fraudulent or unauthorized activity
- Shipping restrictions
- Technical or system errors
- Other legitimate business or legal reasons
If your order is cancelled after payment, the eligible amount will be refunded in accordance with our Refund Policy.
7. Customer Information
You are responsible for providing accurate information when placing an order, including:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Size and product selection
Ramaaya shall not be responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.
8. Payments
We may offer multiple payment methods through authorized payment service providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Ramaaya does not ordinarily store complete card details, CVV numbers, UPI PINs, or banking passwords on its own servers.
Payments may be subject to the terms, conditions, and privacy policies of the relevant payment provider.
9. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated timeframes displayed on the Website or communicated after purchase.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Courier/logistics service
- Weather conditions
- Public holidays
- Natural events
- Government restrictions
- Other circumstances beyond our reasonable control
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
For complete information, please refer to our Shipping & Delivery Policy.
10. Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are subject to Ramaaya's applicable policies.
Customers are encouraged to review our Return & Refund Policy and Exchange Policy before placing an order.
Certain products may be excluded from return or exchange due to hygiene, customization, clearance-sale, or other applicable conditions.
Products must meet the applicable return/exchange conditions, including requirements relating to tags, packaging, condition, and proof of purchase.
11. Cancellation of Orders
Customers may request cancellation of an order subject to the terms of our Cancellation Policy.
Orders that have already been processed, packed, dispatched, or shipped may not be eligible for cancellation.
If an eligible cancellation is approved, the refund will be processed according to the applicable Refund Policy.
12. Intellectual Property
All content available on the Website, including but not limited to:
- Brand name and logo
- Product photographs
- Videos
- Product descriptions
- Graphics
- Designs
- Text
- Website layout
- Illustrations
- Marketing materials
- Other original content
is owned by or licensed to Ramaaya and is protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, transmit, or commercially exploit any Website content without prior written permission from Ramaaya.
13. Website Use
You agree not to:
- Use the Website for unlawful purposes.
- Attempt to interfere with the Website's operation.
- Introduce viruses, malware, or harmful code.
- Attempt unauthorized access to our systems.
- Copy or scrape Website content for commercial purposes.
- Impersonate another person or entity.
- Use the Website to conduct fraudulent activities.
- Submit false or misleading information.
- Abuse promotional offers or discount codes.
Ramaaya reserves the right to restrict or terminate access to the Website where misuse or violation of these Terms is suspected.
14. Promotional Offers & Discount Codes
From time to time, Ramaaya may offer promotional discounts, coupons, special offers, or promotional campaigns.
Unless otherwise stated:
- Offers may be available for a limited period.
- Certain products may be excluded.
- Multiple offers may not be combined.
- Promotional codes may have specific eligibility requirements.
- Offers cannot be exchanged for cash.
- Ramaaya reserves the right to modify or withdraw an offer where reasonably necessary.
The specific terms displayed with each promotion shall apply.
15. User Reviews & Content
Where the Website allows customers to submit reviews, photographs, comments, or other content, you agree that:
- The content must be genuine and lawful.
- It must not contain offensive, abusive, defamatory, misleading, or unlawful material.
- You must have the right to submit the content.
- The content must not infringe another person's intellectual property or privacy rights.
By submitting content, you grant Ramaaya a non-exclusive right to use, reproduce, display, and publish that content for legitimate business, promotional, or Website-related purposes, subject to applicable law.
Ramaaya reserves the right to remove content that violates these Terms.
16. Third-Party Links & Services
Our Website may contain links to third-party websites or use third-party services, including payment gateways, logistics providers, analytics services, and social media platforms.
Ramaaya does not control and is not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
17. Website Availability
We aim to keep ramaaya.in available and functioning properly. However, we do not guarantee that the Website will always be:
- Available without interruption
- Error-free
- Completely secure
- Free from technical issues
The Website may occasionally be unavailable due to maintenance, technical problems, updates, security issues, or circumstances beyond our reasonable control.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Ramaaya shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the Website or purchase of products.
Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
19. Force Majeure
Ramaaya shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Epidemics or pandemics
- Government restrictions
- Strikes
- Transportation disruptions
- Internet or telecommunications failures
- Acts of war or terrorism
- Civil disturbances
- Other unforeseen circumstances
Where reasonably possible, we will take appropriate steps to minimize the impact of such events.
20. Privacy
Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using the Website, you acknowledge that you have read and understood our Privacy Policy.
21. Changes to These Terms
Ramaaya reserves the right to update or modify these Terms & Conditions from time to time.
Changes will become effective when the revised Terms are published on the Website, unless otherwise stated.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms.
22. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts having jurisdiction over Ramaaya's registered/business address.
23. Contact Us
For questions regarding these Terms & Conditions, orders, products, or other Website-related matters, you may contact us:
Ramaaya
Website: ramaaya.in
Email: ramaaya.in@gmail.com
Phone: +91 9999008484
